Shipping Policy

Last Updated: 30 June 2026

Thank you for shopping with Epic Nexus Group. Please read our Shipping Policy below.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders are not processed on Sundays or public holidays.

Shipping Time

• Estimated delivery time is 3–7 business days depending on your location.

• Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.

• Free shipping offers, if available, will be clearly mentioned on the website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable).

Delivery

Please ensure that the shipping address and contact details provided are accurate. We are not responsible for delays or failed deliveries due to incorrect information provided by the customer.

Delayed or Lost Shipments

While we work with trusted courier partners, delivery times cannot be guaranteed. If your order is significantly delayed or appears lost, please contact our support team, and we will assist you in resolving the issue.

Contact Us

For any shipping-related questions, please contact our customer support team with your order number.